Executive Travel - COC Qantas

Conditions of Carriage - Qantas

1. Conditions of Contract

A. Qantas carries passengers on flights (or other modes of transport where indicated) in Australia, New Zealand and elsewhere on contracts that consist of:

* these Terms and Conditions;* Qantas General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Qantas with regulatory bodies;* International conventions and Australian and New Zealand laws; and* Qantas' oral or written directions to passengers.In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.B. If Qantas issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.C. Unless otherwise stated, a ticket is valid for one year from the issue date.D. Qantas will use efforts to carry you and your baggage reasonably in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.E. You must:* comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and* check in by the required check-in time.F. The contract between you and Qantas, including any exclusion or limitation of liability, applies to benefit:* Qantas' employees, agents and representatives;* all other carriers used by Qantas to carry you; and* those other carriers' employees, agents and representatives, and Qantas hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.G. If your checked baggage on an international Qantas flight has been lost or damaged, you must notify Qantas in writing within 7 days and in the case of delay, within 21 days of delivery. If a whole item of your checked baggage on a domestic Qantas flight has been lost or destroyed, you must notify Qantas in writing within 21 days, or if part only of an item has been damaged, lost or destroyed, within 3 days.

2. Carry on Baggage Allowances

Passengers (except infants ) are allowed the following baggageRoute Piece Allowance & Dimensions Weight Allowance Australian and New Zealand Domestic All Classes: 2 x 105cm bags or 1 x 105cm bag plus 1 x 185cm non rigid garment bag or 1 x 115cm bag 7kg (15lbs) per piece Dash 8 and smaller aircraft 1 x 105cm bag 4kg (9lbs) total All International First/Business: 2 x 115cm bags or 1 x 115cm bag plus 1 x 185cm non rigid garment bag Economy: 1 x 115cm bag or 1 x 185cm non rigid garment bag 7kg (15lbs) per piece

3. Checked Baggage Allowances

Passengers (except infants ) are allowed the following baggage. No single item may exceed 32kg in weight.Route Piece Allowance and Dimensions Weight Allowance Australian Domestic Business: 3 pieces Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil 32kg (70lbs) per piece Dash 8 Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil 20kg (44lbs) total New Zealand Domestic Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil Economy: 20kg#(44lbs) total Infant: 10kg# (22lbs) total Travel to/from USA, US Territories, Tahiti, South America and Canada^ via the Pacific First: 2 pieces Total dimensions* of each piece must not exceed 158cm (62in) Business/Economy: 2 pieces Total dimensions* of the 2 pieces must not exceed 270cm (106in) with no 1 piece exceeding 158cm (62in) Infants : 1 piece Total dimensions must not exceed 115cm (45in) 32kg (70lbs) per piece All other International^ First: 40kg (88lbs) Business: 30kg (66lbs) Economy: 20kg (44lbs) Infants : 10kg (22lbs) *Total dimensions are measured by adding together the height, width and depth of the bag.# Effective 1 May 2004 New Zealand Domestic checked baggage allowance will change from the piece system to the weight system.Baggage Dimensions105 cm = 48 cm (w) 34 cm(h) 23 cm (d)115 cm = 56 cm (w) 36 cm (h) = 23 cm (d)185 cm = 60 cm (w) 114 cm (h) 11 cm (d)All FlightsIn addition to the baggage referred to above, the following items may be carried free of charge.* Infant's food for consumption in flight and Infant's carry basket** Wheelchair (fully collapsible)* and/or a pair of crutches and/or a walking stick and/or other prosthetic device for you if you are dependent on them.*Infant's carry baskets and wheelchairs may be used to board the aircraft, then will be stowed in the aircraft hold.NotesInfants - under 2 years of age for Australian domestic, New Zealand domestic and international travel.Please be aware that stowage limitations apply on some QantasLink operated services, baggage may at times need to be transported on a different flight to the passenger Domestic Travel is defined as travel not combined with any international flights. International Travel is defined as travel between two or more countries including any flights within those countries when they are combined with any international flights. For International travel, a passenger using Qantas and QantasLink connecting services is entitled to the applicable international free baggage allowance. Additional baggage may be carried at a fixed baggage rate per piece. An excess fee or handling charge will be collected for each piece of baggage over the designated free baggage allowance and for each piece that is oversize or overweight.

4. International Notice - Limitation of Liability

A. If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).B. Qantas will not rely on the limitation in Article 22 (1) of the Warsaw Convention or the Warsaw Convention as amended at The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.C. Qantas will not rely on any defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 100,000 Special Drawing Rights. Otherwise Qantas will rely on all other defences under the Convention.D. In addition, in cases of death or bodily injury, if required by law, Qantas will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.E. Liability for loss, delay or damage to baggage is limited to about US$20 per kilo for checked baggage and US$400 per passenger for unchecked baggage. For travel pursuant to a contract of carriage providing for travel wholly between United States points, such liability is limited to a maximum of US$2,500 per passenger.

5. Domestic Notice - Limitation of Liability

Carriage wholly within Australia which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers' Liability) Act 1959 as amended or complementary State legislation. Qantas' liability in respect of the death or injury of any passenger is limited to A$500,000, and in respect of baggage is limited to A$1,600 per passenger (for checked baggage), and A$160 per passenger (for cabin baggage).Carriage wholly within New Zealand, which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Carriage by Air Act 1967 and the Carriage of Goods Act 1979. Qantas' liability for carriage wholly within New Zealand:* for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.* where Qantas' liability for domestic carriage is not excluded by the Accident Insurance Act, 1998 or the Accident Insurance (Transitional Provisions) Act 2000 or where the Warsaw Convention does not apply, Qantas' liability is limited to the sum of NZ$42,000 (exclusive of costs)* for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged, except where baggage is carried at declared value.* for any direct or consequential losses or damages in relation to your baggage or articles that are not checked baggage, Qantas will not have any liability, subject to any rights you may have under the Consumer Guarantees Act 1993. To the extent permitted by law, if you are or hold yourself out as acquiring this carriage or other services from Qantas for the purposes of a business, then the provisions of the Consumer Guarantees Act 1993 will not apply to such carriage or those services.* for damages caused by delay, Qantas' liability for damages is limited to the smaller amount of damage which is proved to be sustained by reason of the delay, and the amount representing 10 times the sum paid for the carriage.

6. Seating

Qantas does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

7. Overbooking Notice

There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking. Qantas' policy on overbooking is available at Qantas international airport ticket counters and boarding gates. If an international flight from USA is overbooked, no-one will be denied a seat until Qantas calls for volunteers to give up their reservations in exchange for a payment of Qantas' choosing. If there are not enough volunteers Qantas will deny boarding to reservation holders in accordance with its policy. People involuntarily denied boarding may apply for compensation in accordance with that policy.

8. Government & Other Taxes and Charges

Travel Within Australia and Internationally - the price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by governments, authorities and airport operators (in the fare, e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket. Some USA airports may impose passenger facility charges (PFCs) of up to US$4.50 to finance airport related projects. PFCs may not exceed US$18.00 per ticket. Any amount identified as UB on your receipt is not a tax. It is the amount of the passenger service charge to be paid by the airline to the airport authorities in respect of your use of the airport facilities in the UK.Travel within New Zealand - you must pay Goods and Services Tax on all fares purchased for travel (which is not part of international travel as provided for in sections 11(2)(a) and (aa) of the Goods and Services Act 1985) in New Zealand. You may also be required to pay any government, local authority or airport taxes or levies in respect of your use of the airport facilities which are additional to your fare. It is your responsibility for paying these unless Qantas has told you that they are included in your fare.

9. Insurance

Personal and baggage insurance is recommended. Details may be obtained from Qantas, or your travel agent.

10. Searches

Qantas, government or airport officers may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

11. Right to Refuse Carriage

Qantas reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of these Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

12. Smoking

Smoking is not permitted on any Qantas or QantasLink aircraft.

13. Reservation Information

There is no need to reconfirm your travel details. To contact Qantas for other travel arrangements please call the following:Within Australia - 13 13 13Outside Australia - Check your local directoryWithin Auckland, New Zealand - 357 8900Outside Auckland, New Zealand - toll free 0800 808 767Within USA - toll free 1800 227 4500

14. Dangerous Goods

Dangerous goods fall into the following categories:- Corrosives (acids, alkalis, wet cell batteries, mercury and articles containing mercury).- Compressed Gases (flammable, non-flammable or poisonous such as camping gas, butane, propane, oxygen and aqualung cylinders).- Poisonous and Toxic substances (such as arsenic, cyanides, insecticides and weedkillers).- Explosives (munitions, fireworks and flares).- Miscellaneous (dry ice, heat producing articles, engines).- Infectious substances (such as bacteria, virus cultures)- Flammable Liquids (such as lighter and heating fuels, petrol and turpentine).- Organic Peroxides (such as bleaching powders and peroxides).- Radioactive materials (Matches and articles easily ignited)- Disposable lighters (refills and book matches)- Oxidising Materials (such as pool chemicals, fibreglass and repair kits)- Other Dangerous Articles (such as magnetised material).Full details on Qantas' Dangerous Goods policy can be viewed online.

15. Privacy Notice

Qantas collects information about you (including health information where necessary) to provide products and services to you, process your travel arrangements, facilitate your participation in the loyalty programs of Qantas and other organisations, conduct marketing activities and market research. If the information is not provided Qantas may not be able to provide the service requested. Qantas may disclose your personal information to its related companies, other carriers, travel service providers, organisations which provide services to Qantas (more details in our Privacy Statement), various law enforcement agencies and governments around the world of security, customs and immigration purposes. You can gain access to the information Qantas holds about you by contacting Qantas Corporate Customer Relations in writing at Level 9, Building B, 203 Coward Street, Mascot NSW 2020.

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	Conditions of Carriage - Qantas 1. Conditions of Contract A. Qantas carries passengers on flights (or other modes of transport where indicated) in Australia, New Zealand and elsewhere on contracts that consist of: * these Terms and Conditions;* Qantas General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Qantas with regulatory bodies;* International conventions and Australian and New Zealand laws; and* Qantas' oral or written directions to passengers.In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.B. If Qantas issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.C. Unless otherwise stated, a ticket is valid for one year from the issue date.D. Qantas will use efforts to carry you and your baggage reasonably in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.E. You must:* comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and* check in by the required check-in time.F. The contract between you and Qantas, including any exclusion or limitation of liability, applies to benefit:* Qantas' employees, agents and representatives;* all other carriers used by Qantas to carry you; and* those other carriers' employees, agents and representatives, and Qantas hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.G. If your checked baggage on an international Qantas flight has been lost or damaged, you must notify Qantas in writing within 7 days and in the case of delay, within 21 days of delivery. If a whole item of your checked baggage on a domestic Qantas flight has been lost or destroyed, you must notify Qantas in writing within 21 days, or if part only of an item has been damaged, lost or destroyed, within 3 days. 2. Carry on Baggage Allowances Passengers (except infants ) are allowed the following baggageRoute Piece Allowance & Dimensions Weight Allowance Australian and New Zealand Domestic All Classes: 2 x 105cm bags or 1 x 105cm bag plus 1 x 185cm non rigid garment bag or 1 x 115cm bag 7kg (15lbs) per piece Dash 8 and smaller aircraft 1 x 105cm bag 4kg (9lbs) total All International First/Business: 2 x 115cm bags or 1 x 115cm bag plus 1 x 185cm non rigid garment bag Economy: 1 x 115cm bag or 1 x 185cm non rigid garment bag 7kg (15lbs) per piece 3. Checked Baggage Allowances Passengers (except infants ) are allowed the following baggage. No single item may exceed 32kg in weight.Route Piece Allowance and Dimensions Weight Allowance Australian Domestic Business: 3 pieces Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil 32kg (70lbs) per piece Dash 8 Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil 20kg (44lbs) total New Zealand Domestic Economy: 1 piece Total dimensions* of each piece must not exceed 140cm (54in) Infants: Nil Economy: 20kg#(44lbs) total Infant: 10kg# (22lbs) total Travel to/from USA, US Territories, Tahiti, South America and Canada^ via the Pacific First: 2 pieces Total dimensions* of each piece must not exceed 158cm (62in) Business/Economy: 2 pieces Total dimensions* of the 2 pieces must not exceed 270cm (106in) with no 1 piece exceeding 158cm (62in) Infants : 1 piece Total dimensions must not exceed 115cm (45in) 32kg (70lbs) per piece All other International^ First: 40kg (88lbs) Business: 30kg (66lbs) Economy: 20kg (44lbs) Infants : 10kg (22lbs) Total dimensions are measured by adding together the height, width and depth of the bag.# Effective 1 May 2004 New Zealand Domestic checked baggage allowance will change from the piece system to the weight system.Baggage Dimensions105 cm = 48 cm (w) 34 cm(h) 23 cm (d)115 cm = 56 cm (w) 36 cm (h) = 23 cm (d)185 cm = 60 cm (w) 114 cm (h) 11 cm (d)All FlightsIn addition to the baggage referred to above, the following items may be carried free of charge. Infant's food for consumption in flight and Infant's carry basket** Wheelchair (fully collapsible)* and/or a pair of crutches and/or a walking stick and/or other prosthetic device for you if you are dependent on them.Infant's carry baskets and wheelchairs may be used to board the aircraft, then will be stowed in the aircraft hold.NotesInfants - under 2 years of age for Australian domestic, New Zealand domestic and international travel.Please be aware that stowage limitations apply on some QantasLink operated services, baggage may at times need to be transported on a different flight to the passenger Domestic Travel is defined as travel not combined with any international flights. International Travel is defined as travel between two or more countries including any flights within those countries when they are combined with any international flights. For International travel, a passenger using Qantas and QantasLink connecting services is entitled to the applicable international free baggage allowance. Additional baggage may be carried at a fixed baggage rate per piece. An excess fee or handling charge will be collected for each piece of baggage over the designated free baggage allowance and for each piece that is oversize or overweight. 4. International Notice - Limitation of Liability A. If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).B. Qantas will not rely on the limitation in Article 22 (1) of the Warsaw Convention or the Warsaw Convention as amended at The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.C. Qantas will not rely on any defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 100,000 Special Drawing Rights. Otherwise Qantas will rely on all other defences under the Convention.D. In addition, in cases of death or bodily injury, if required by law, Qantas will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.E. Liability for loss, delay or damage to baggage is limited to about US$20 per kilo for checked baggage and US$400 per passenger for unchecked baggage. For travel pursuant to a contract of carriage providing for travel wholly between United States points, such liability is limited to a maximum of US$2,500 per passenger. 5. Domestic Notice - Limitation of Liability Carriage wholly within Australia which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers' Liability) Act 1959 as amended or complementary State legislation. Qantas' liability in respect of the death or injury of any passenger is limited to A$500,000, and in respect of baggage is limited to A$1,600 per passenger (for checked baggage), and A$160 per passenger (for cabin baggage).Carriage wholly within New Zealand, which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Carriage by Air Act 1967 and the Carriage of Goods Act 1979. Qantas' liability for carriage wholly within New Zealand: for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.* where Qantas' liability for domestic carriage is not excluded by the Accident Insurance Act, 1998 or the Accident Insurance (Transitional Provisions) Act 2000 or where the Warsaw Convention does not apply, Qantas' liability is limited to the sum of NZ$42,000 (exclusive of costs)* for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged, except where baggage is carried at declared value.* for any direct or consequential losses or damages in relation to your baggage or articles that are not checked baggage, Qantas will not have any liability, subject to any rights you may have under the Consumer Guarantees Act 1993. To the extent permitted by law, if you are or hold yourself out as acquiring this carriage or other services from Qantas for the purposes of a business, then the provisions of the Consumer Guarantees Act 1993 will not apply to such carriage or those services.* for damages caused by delay, Qantas' liability for damages is limited to the smaller amount of damage which is proved to be sustained by reason of the delay, and the amount representing 10 times the sum paid for the carriage. 6. Seating Qantas does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for. 7. Overbooking Notice There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking. Qantas' policy on overbooking is available at Qantas international airport ticket counters and boarding gates. If an international flight from USA is overbooked, no-one will be denied a seat until Qantas calls for volunteers to give up their reservations in exchange for a payment of Qantas' choosing. If there are not enough volunteers Qantas will deny boarding to reservation holders in accordance with its policy. People involuntarily denied boarding may apply for compensation in accordance with that policy. 8. Government & Other Taxes and Charges Travel Within Australia and Internationally - the price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by governments, authorities and airport operators (in the fare, e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket. Some USA airports may impose passenger facility charges (PFCs) of up to US$4.50 to finance airport related projects. PFCs may not exceed US$18.00 per ticket. Any amount identified as UB on your receipt is not a tax. It is the amount of the passenger service charge to be paid by the airline to the airport authorities in respect of your use of the airport facilities in the UK.Travel within New Zealand - you must pay Goods and Services Tax on all fares purchased for travel (which is not part of international travel as provided for in sections 11(2)(a) and (aa) of the Goods and Services Act 1985) in New Zealand. You may also be required to pay any government, local authority or airport taxes or levies in respect of your use of the airport facilities which are additional to your fare. It is your responsibility for paying these unless Qantas has told you that they are included in your fare. 9. Insurance Personal and baggage insurance is recommended. Details may be obtained from Qantas, or your travel agent. 10. Searches Qantas, government or airport officers may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you. 11. Right to Refuse Carriage Qantas reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of these Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property. 12. Smoking Smoking is not permitted on any Qantas or QantasLink aircraft. 13. Reservation Information There is no need to reconfirm your travel details. To contact Qantas for other travel arrangements please call the following:Within Australia - 13 13 13Outside Australia - Check your local directoryWithin Auckland, New Zealand - 357 8900Outside Auckland, New Zealand - toll free 0800 808 767Within USA - toll free 1800 227 4500 14. Dangerous Goods Dangerous goods fall into the following categories:- Corrosives (acids, alkalis, wet cell batteries, mercury and articles containing mercury).- Compressed Gases (flammable, non-flammable or poisonous such as camping gas, butane, propane, oxygen and aqualung cylinders).- Poisonous and Toxic substances (such as arsenic, cyanides, insecticides and weedkillers).- Explosives (munitions, fireworks and flares).- Miscellaneous (dry ice, heat producing articles, engines).- Infectious substances (such as bacteria, virus cultures)- Flammable Liquids (such as lighter and heating fuels, petrol and turpentine).- Organic Peroxides (such as bleaching powders and peroxides).- Radioactive materials (Matches and articles easily ignited)- Disposable lighters (refills and book matches)- Oxidising Materials (such as pool chemicals, fibreglass and repair kits)- Other Dangerous Articles (such as magnetised material).Full details on Qantas' Dangerous Goods policy can be viewed online. 15. Privacy Notice Qantas collects information about you (including health information where necessary) to provide products and services to you, process your travel arrangements, facilitate your participation in the loyalty programs of Qantas and other organisations, conduct marketing activities and market research. If the information is not provided Qantas may not be able to provide the service requested. Qantas may disclose your personal information to its related companies, other carriers, travel service providers, organisations which provide services to Qantas (more details in our Privacy Statement), various law enforcement agencies and governments around the world of security, customs and immigration purposes. You can gain access to the information Qantas holds about you by contacting Qantas Corporate Customer Relations in writing at Level 9, Building B, 203 Coward Street, Mascot NSW 2020. back