Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.
PRICES
Our prices are subject to increases for various reasons, including currency exchange variances and Service Provider price fluctuations, until paid in full. We reserve the right to correct any pricing errors or omissions. Extras not specified are to be paid for directly by you to the supplier and may include the cost of meals, laundry, telephone, insurance, sightseeing, taxes, gratuities, passport and visa fees.
AIRPORT TAXES
Any ticketable airport taxes or levies are included in our price, however some countries require additional airport taxes and levies tobe paid by you on departure. All taxes are subject to change without notice.
CANCELLATIONS & AMENDMENTS
Should you need to change or cancel your booking there will be charges associated, as per our Service Levies Schedule. In addition, substantial fees may be charged by Service Providers and they will vary from one to another as well as depending upon the time at which you cancel or amend your arrangements. The amount of each supplier’s cancellation or amendment fee is beyond our control and payment is solely your responsibility. We suggest that you consult the relevant brochure or ask us for advice. You may or may not be entitled to a refund depending upon the refund policies and conditions of the Service Provider(s). Where we incur any liability for a cancellation fee for any booking you have cancelled, you agree to indemnify Executive Travel for the amount of that fee. To enable us to assist you in seeking a refund you must apply for refunds within ten days of completion of travel arrangements and have available the original unused tickets or vouchers, or where possible, written confirmation from the Service Provider(s) that the service was not availed and a refund is due. If we obtain a refund on your behalf, please note that a fee may be applicable and we are not able to provide the funds to you until we have received them fro the Service Provider(s).
PROBLEM SOLVING
If, in the course of your trip you do have an experience which is not to your satisfaction, we strongly recommend that you take the matter up with the Service Provider concerned at the time. This provides the opportunity to have the matter discussed and investigated on the spot, and a remedy can be negotiated to enable you to continue enjoying your trip. While claims in connection with the services we provide will be governed by the laws of New Zealand, any claim or legal action against an overseas Service Provider will, in terms of their contract to supply, most likely be governed by the laws of their country. We have found from experience that it is difficult (in some countries impossible) to obtain redress once travel has been completed. Please contact us by phone if you need to; we are available 24 hours a day, 7 days a week.
COMMUNICATION CHARGES
Should you require urgent confirmation of a booking that necessitates us telephoning our supplier(s), communication charges may apply.
PASSPORT & VISA REQUIREMENTS
While we can assist, your passport and visa requirements are your responsibility. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of immigration and other government authorities will be your sole responsibility. For all travel beyond New Zealand all travellers will require a valid passport. Please forward a copy of the photo page of your passport, plus any visas including NZ re-entry, so that we can ensure that we spell your name correctly on your documentation. Some carriers will deny carriage if the name varies, and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. Many countries require your passport to be valid for more than six months beyond the expected date of your return, and for some countries you must have a machine-readable passport. Your passport should be in good condition as if it is damaged or excessively worn it may not be valid for travel. For some countries a valid visa will be required. If you are not on a NZ/Australian passport, you require a re-entry permit. You should check with the relevant consular offices as to the passport and visa requirements for your particular trip and your personal circumstances. Any criminal convictions or previous contagious diseases may affect your entry into certain countries. For visa advice, we can obtain information for you from an external visa advisory service provider on your behalf,, or you can access this information at www.travcour.co.nz. We accept no liability as a result of your reliance on this service.
MEDICAL REQUIREMENTS & HEALTH ADVICE
Some countries require inoculations – please check with your doctor. While we can assist, this is your responsibility. If you are traveling with prescription medicines, you are advised to carry a letter from your doctor stating the details of your prescription. Visit www.safetravel.govt.nz to ensure you are fully aware of any health and safety risks for your chosen destinations.
AIRLINE MILEAGE SCHEMES
Your airline Frequent Flyer/Mileage Membership can be entered into your reservation. Please advise your Executive Travel consultant of your membership numbers. Please retain your boarding passes and ticket copies as a record to protect against the airline system not capturing your data correctly. These programmes are provided by the airline concerned and Executive Travel accepts no responsibility for default by the airline in honouring such programmes. Please note that not all airfares are eligible for points.
SPECIAL REQUESTS
Please advise us of any special requests such as special meals and seating preferences. We will endeavour to make requests to Service Providers on your behalf, but cannot be responsible.
BAGGAGE
Please check with your consultant if you are unsure.
SECURITY
In the interest of security and safety, the New Zealand Civic Aviation Authority has determined that sharp items, cutting implements of all types such as knives, scissors, nail files, corkscrews, letter openers etc and all items considered by each individual airline and authorities to be a security risk if carried in the cabin, these items must be carried in checked in luggage only. Additional security requirements on flights leaving New Zealand will apply to liquids, aerosols and gels taken as carry-on baggage on board international flights leaving New Zealand. The measures are:
• Any liquids, aerosols or gels (LAG’s) that passengers want to take as carry-on baggage must be in containers of 100ml volume or less.
• All containers must fit in one re-sealable transparent plastic bag of 1 litre volume (approximately 20cm by 20cm, or 8 inches by 8 inches)
• Each passenger, including children, will be allowed one transparent plastic bag
• The plastic bag will need to be presented separately from all other carry-on luggage at airport screening points
• Non-essential liquids, aerosols and gels must be checked-in as baggage
Exemptions:
There are exemptions for personal medications, baby products and dietary supplements in liquid, aerosols or gel form. Full details of the measures, including exemptions are contained on the Ministry of Transport’s website www.flysmart.govt.nz
Duty free – check with your duty free retailer before buying liquid products at NZ Airports to take with you, this is especially import for transit flights.
TRAVEL INSURANCE
We strongly recommend that you take a fully comprehensive travel insurance policy for your protection and peace of mind. Travel insurance will (subject to the insurance company’s policy conditions) include cover for cancellations due to unforeseen events, medical costs, luggage, money, rental car excess etc. The decision to take out such insurance and the amount of cover taken is entirely your decision. We suggest you ensure the policy commences when you make your first payment towards your travel arrangements to ensure you receive the benefit of the cancellation and curtailment section of the travel insurance. We advise that there is no cover for carrier or agent default. All customers decline travel insurance at their own risk.